Harrow Recovery Centre is praised by CQC

We are delighted to announce that the Care Quality Commission (CQC) has published a glowing inspection report for our Harrow Substance Misuse Treatment and Recovery Service.
Harrow Recovery Centre is a fully integrated, recovery-focused service delivered by WDP in partnership with Build on Belief (BoB). Our service is commissioned by Harrow Council and is available to all Harrow residents aged 18 or over, as well as their families and carers.
The CQC inspectors heard some fantastic feedback during the visit from service users. They reported that service users "felt part of the family at the service and the staff were very kind and attentive" and also that "the environment was welcoming, the staff always listened, and the life skills group was life changing."
Yasmin Batliwala, Chair of WDP, commented: “We are extremely proud that the excellent work of our staff and volunteers has been recognised in such an overwhelmingly positive way. To receive such a first-rate report from the CQC and hear incredible feedback from our service users is incredibly inspirational to everyone at WDP. The services provided by Harrow Recovery Centre are hugely important for the local community and we look forward to continuing to support our service users’ recovery and identify even more ways to reach out to those in need.”
In commending our service, Bridget O’Dwyer, Senior Public Health Commissioner at Harrow Council said: “This is a great achievement and validation of the hard work that Harrow Recovery Centre has undertaken to deliver a professional and client-centred service to our Harrow residents. This report has reflected the ongoing joint work undertaken by WDP with their multi-agency colleagues across Harrow to provide the best possible care to our residents and their families/carers. The comments on safeguarding arrangements and identified areas of best practice reflect that Harrow Recovery Centre has safeguarding at its core and is proactive to meet the needs of our diverse community.
“I would like to extend my congratulations to Craig Middleton (Operations Manager), Vanessa Duke (Service Manager) and each member of the Harrow Recovery Centre team who clearly work hard to deliver the best possible service for our Harrow residents – thank you.”
Although there were many examples of good practice highlighted – including safeguarding, local partnership working and the staff team – the areas of outstanding practice that the CQC was particularly impressed by were:
  • Working with service users of late middle age on their long-term substance misuse, to try and improve their quality of life. 
  • Establishing strong links with the local Tamil community, with access to counselling in the Tamil language and specific outreach to this group.
  • Supporting LGBT+ service users with a dedicated approach and pathway, and identifying ways to make the premises and treatment available more LGBT+ friendly. 
  • Providing a reward card scheme for service users, the Capital Card®, to incentivise service user engagement, where they can earn points by attending groups or engaging in treatment interventions, and spend these points on fun activities such as the cinema or gym.
To access the full CQC inspection report, please click here
Please note that the CQC does not currently rate independent standalone substance misuse services but looks at whether the service is safe, effective, caring, responsive, and well-led.
If you live in Harrow and would like to talk to someone about your or a family member’s drug or alcohol use, please contact us on 0300 303 2868 or harrow@wdp.org.uk
Published on Monday, June 11, 2018 - 11:49