Free and confidential help for Cheshire West and Chester residents 

Are you worried about your own or someone else's drug or alcohol use?

If so, get in touch with our expert team at New Beginnings.

We’ll discuss what concerns you have and make a plan together, to help you manage, reduce or stop your drug or alcohol use.


Help and support we offer:

  • Advice and information around your health and wellbeing
  • One-to-one sessions with your own allocated keyworker
  • A range of different support groups
  • Looking ahead to what’s next: motivational programmes, education, training and employment support, peer mentoring and volunteering

We also offer support to your family and loved ones so that they can receive help and advice on how best to support you during your recovery.

View our service leaflet to see the full list of support available.

We also work with young people under the age of 18. To find out more, either call 0300 303 4549, email [email protected] or visit Any professional can also make a referral on a young person's behalf using our Young People's Referral Form.


Getting help for you or someone you know

You can call, email or visit our service in person.

You can also use the links below to register with New Beginnings through our online referral form. Any professional, such as a housing support worker, social worker, GP or nurse can make a referral on your behalf using the link below too.

I want to register myself or another person with New Beginnings in Chester

I want to register myself or another person with New Beginnings in Ellesmere Port

I want to register myself or another person with New Beginnings in Northwich

Professionals can also download, complete, and email/post our paper copy Referral Form.


Getting support during COVID-19

Due to the coronavirus pandemic and ‘social distancing’ guidance issued by the government, we have needed to reduce and adapt the usual face-to-face support that we provide so we can keep our service users and staff safe.

We will continue to talk with you and help you even if coming into our service isn’t possible.

To check what support is currently available and if there are any changes to our opening times, visit our coronavirus area or please contact us on the details below and we’ll do our best to make sure you still get the help you need.


Contact us

Support is available 24/7 on the telephone numbers below.

Email: [email protected]

Aqua House
51 Boughton
Chester, CH3 5AF

Nearest station: Chester

Map of service location

Tel: 0300 303 4549

Opening times:
Monday 10:00-17:00
Tuesday 10:00-17:00
Wednesday 13:00-17:00
Thursday 10:00-19:00
Friday 10:00-17:00

Ellesmere Port
Unity House
4 York Road
Ellesmere Port, CH65 0DB

Nearest station: Ellesmere Port

Map of service location

Tel: 0300 303 4550

Opening times:
Monday 10:00-17:00
Tuesday 13:00-19:00
Wednesday 10:00-17:00
Thursday 10:00-17:00
Friday 10:00-17:00

The Old Council House
Church Road
Northwich, CW9 5PD

Nearest station: Northwich

Map of service location

Tel: 0300 303 4548

Opening times:
Monday 10:00-17:00
Tuesday 10:00-17:00
Wednesday 10:00-13:30 and 16:00-19:00
Thursday 10:00-17:00
Friday 10:00-17:00

Service provided by: