Free and confidential help for Cheshire West and Chester residents 

Are you worried about your own or someone else's drug or alcohol use?

If so, get in touch with our expert team at New Beginnings.

We’ll discuss what concerns you have and make a plan together, to help you manage, reduce or stop your drug or alcohol use.

You can call, email or visit our service in person.


Help and support we offer:

  • Advice and information around your health and wellbeing
  • One-to-one sessions with your own allocated keyworker
  • A range of different support groups
  • Looking ahead to what’s next: motivational programmes, education, training and employment support, peer mentoring and volunteering

We also offer support to your family and loved ones so that they can receive help and advice on how best to support you during your recovery.

View our service leaflet to see the full list of support available.

We also work with young people under the age of 18. To find out more, either call 0300 303 4549, email [email protected] or visit Any professional can also make a referral on a young person's behalf using our Young People's Referral Form.


Getting support during COVID-19

Due to the coronavirus pandemic and ‘social distancing’ guidance issued by the government, we have needed to reduce and adapt the usual face-to-face support that we provide so we can keep our service users and staff safe.

We will continue to talk with you and help you even if coming into our service isn’t possible.

To check what support is currently available and if there are any changes to our opening times, please contact us on the details below and we’ll do our best to make sure you still get the help you need.


Contact us

You can call, email or visit our service in person. Support is available 24/7 on the telephone numbers below.

Any professional, such as a housing support worker, social worker, GP or nurse, can also make the referral on your behalf using our Referral Form.

Email: [email protected] 

Aqua House
51 Boughton
Chester, CH3 5AF

Nearest station: Chester

Map of service location

Tel: 0300 303 4549

Opening times:
Monday 10:00-17:00
Tuesday 10:00-17:00
Wednesday 13:00-17:00
Thursday 10:00-19:00
Friday 10:00-17:00

Service provided by: