The contract for the Supporting Herts service delivered by WDP (in partnership with Druglink) came to an end on 31 July 2019.
To get in touch with the new provider, Emerging Futures, please call 0333 012 4714 or visit www.emergingfutures.org.uk for more information.
Service user information
Hertfordshire County Council (HCC) are data controllers for the data (which includes service user records) that Supporting Herts has collected over the years while delivering this service.
As a data controller this means that HCC determines the purpose and means of processing personal data. In line with General Data Protection Regulation 2018, all data (both paper and electronic records) pertaining to closed service user case files (those closed as at 31st July 2019) have been transferred over to HCC.
All open cases (as at 31 July 2019) will have transferred over to the new provider, Emerging Futures.
Within HCC, both paper and electronic records will be imported into a secure system which complies with strict security controls. Data will be stored and retained for a period of 10 years as per the legal requirements. All data including back-up copies will then be destroyed in accordance with HCC Record Management Policy.
If you are a former Supporting Herts service user that has had their data transferred over to HCC and would like to receive a copy of their records, please contact:
Address: Data Protection Team, Hertfordshire County Council, County Hall, Pegs Lane, Hertford, SG13 8DQ
Telephone: 01992 588099