IT Project/Technical Manager-St James's Park

Permanent
St James's Park London
£28,000 to £35,000 per annum
37.5 hours per week
Closing date:Friday, December 6, 2019 - 17:00
Interview date, week commencing:
Job role:
Do you want a career in IT with a leading substance misuse charity? 
 
An opportunity has arisen to join our IT team. This diverse and exciting role will provide the successful candidate with the opportunity to develop and enhance their knowledge and skills. You will become involved in a broad range of activities and tasks to ensure the efficient maintenance of IT services across the organisation. 
 
This role will provide, IT project office management, 1st 2nd and 3rd line IT support including ITIL implementation and IT administration. To ensure high standards of customer service by supporting staff and WDP services with a range of IT related requests via the helpdesk ticket system including the following:
 
Maintain the security and efficiency of WDP’s IT and telephone systems and equipment.
Assets management, project coordination, IT communication
Providing 1st 2nd and 3rd line IT support when required.
Setting up new PCs/laptops and offices
Software installations
Network Management 
Documentation and documentation management
Assist Head of IT on preparing reports
 
The ideal candidate will have experience of working in an IT environment and able to demonstrate the ability to prioritise and organise their workload. The successful candidate will work closely with a variety of internal and external stakeholders, requiring a personable and accessible approach to communication skills and the ability to establish and maintain strong working relationships.
 
Working knowledge of Windows RDS environment, ITIL and project management qualifications are desirable. 
 
As well as above, we are seeking to appoint an individual who can also bring WDP’s core values to the role:
 
1. Entrepreneurial – you will be driven to facilitate WDP’s expansion and bring innovative ideas to help achieve this.
2. In partnership – you will be a team player and liaise effectively with other WDP staff and partner organisations
3. Strong belief in service users – you will be ambitious for those we help and this will come across strongly in your practice with service users
4. Community focussed – you will provide and shape services that serve the whole community 
 
For an informal discussion please contact: Sri Muthukumaru, Head of IT on 02074213100 (1032)/ sri@wdp.org.uk 
 
Interview date: To be confirmed