IT Support Officer, London- Permanent x 1 / Fixed Term x 1 Opportunity until August 2020

St James Park
£25,000 to £32,000 per annum
37.5 hours per week
Closing date:Sunday, July 28, 2019 - 00:00
Interview date, week commencing:
Job role:

Do you want a career in IT with a leading substance misuse charity?

The service

An opportunity has arisen to join WDP’s IT team as an IT Support Officer.  This diverse and exciting role will provide the successful candidate with the opportunity to develop and enhance their knowledge and skills.  You will become involved in a broad range of activities and tasks to ensure the efficient maintenance of IT services across the organisation.

This role will provide 1st/2nd and 3rd line IT support including project coordination and IT administration.

The role

The ideal person will have experience of working in an IT environment and able to demonstrate the ability to prioritise and organise their workload.  The successful candidate will work closely with a variety of internal and external stakeholders, requiring a personable and accessible approach to communication skills and the ability to establish and maintain strong working relationships.

Working knowledge of Windows RDS environment, ITIL and project management qualifications are desirable.

The role will provide IT support to all WDP staff and volunteers, including the following:

  • Maintain the security and efficiency of WDP’s IT and telephone systems
  • Providing 1st and 2nd line IT support
  • Setting up new PCs/laptops and peripherals
  • Setting up new users and managing leavers
  • Software installations
  • Network management
  • Documentation.


  • Permanent x 1 / Fixed Term x 1 Opportunity until August 2020
  • 37.5 hours per week
  • Salary band of £25,000 to £32,000 per annum


Our central office at St James’s Park, with travel to other WDP locations being required as part of the role.

Why should you apply? 

  • A new challenge
  • An opportunity to develop your IT knowledge and skills in a charity setting
  • Competitive salary


For an informal chat about the role, please contact Sri Muthukumaru, Head of IT on 07741 775 940 or

To apply, please read the job description, complete the application form and send to

The closing date for applications is Sunday 28 July 2019 at 00:00 midnight.

WDP and our values

WDP is an innovative behaviour-change charity.  We facilitate long-lasting transformation in people’s lives to improve health, wellbeing and social integration.  We work across the fields of substance misuse, young person’s support, employability, sexual health and inpatient services.

All staff are required to work to WDP’s four values:

  • Entrepreneurial
  • In partnership
  • Strong belief in service users
  • Community focused

WDP is recovery focused organisation. Our staff and volunteers are committed to helping our service users to improve their health and wellbeing, and to become free from dependency.

WDP is committed to safeguarding children, young people and vulnerable adults. All post holders are subject to a satisfactory Disclosure and Barring Service check.
WDP aims to be an equal opportunities employer.