27 January 2022

We are pleased to announce that our Cheshire West and Chester substance misuse treatment service (known locally as New Beginnings) has been rated ‘Good’ by the Care Quality Commission (CQC).

The CQC inspectors highlighted that staff “treated clients with compassion and kindness” and that the service “provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.” The inspectors also identified WDP’s Capital Card scheme as an area of outstanding practice in the service.

The report includes some excellent feedback from service users. The inspectors reported that service users described staff as “considerate, caring and supportive” and they felt staff had “gone the extra mile to help them”.

Liane Goryl, Commissioning Manager Public Health, Cheshire West and Chester Council, commented: “This CQC report is a true reflection of the fantastic work and dedication of the staff teams who ensure that the local authority substance misuse service is delivered in a safe and effective way. The kindness and compassion shown to clients, working in a person-centred way is incredibly clear and shows the commitment of the skilled staff working in WDP New Beginnings across Cheshire West and Chester.  The local authority is proud of the service and recognises the outstanding practise in relation to the Capital Card which inspectors highlighted.  The strong relationship between the commission team, public health and WDP allows for us to work together successfully. Thank you to everyone who works for WDP New Beginnings in Cheshire West and Chester.”

Yasmin Batliwala, Chair of WDP, commented: “We are delighted with this excellent CQC report acknowledging the high quality of our New Beginnings service within Cheshire West and Chester. It is a credit to the team for their hard work and commitment to our service users, as it recognises the importance we place on providing a service which is tailored to the needs of each individual who comes to us for support. Working closely with our commissioners is a key feature of our success and together we are able to deliver so much more. It is a partnership we value immensely and hope to continue to build on. We remain grateful to the users of our service for having faith in us to assist them in improving their lives.”

The areas of good practice that the CQC was particularly impressed by were:

  • Staff developed holistic, recovery-orientated care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of service users and in line with national guidance around best practice.
  • Staff treated service users with compassion and kindness and understood their individual needs. They actively involved them in decision making and care planning.
  • The service was well led and governance processes ensured that quality and performance was monitored, incidents and complaints were investigated, and learning was disseminated to staff.
  • Staff assessed and managed risks to service users and themselves well. They responded promptly to any sudden deterioration in a service user’s s health and when necessary and appropriate, staff worked with service users and their families and carers to develop crisis plans.

We are looking forward to using the findings of the report to continue to improve our services. To view the CQC report, click here.

If you live in Cheshire West and Chester and would like to talk to someone about your or someone else’s drug or alcohol use, please contact us on 0300 303 4548 or [email protected]. You can also visit our service page for more information and to complete an online referral.