At the moment, it can be hard to know what to do if you're feeling unwell.

It's still important to get medical help if you need it.

There are ways to get medical help and prescriptions online or over the phone.


Contact your GP

If you are feeling unwell and unsure what to do, contact your GP

Don’t go to your GP surgery in person, unless you have been given an appointment or they have asked to do so. Instead you can:

  • call your GP surgery
  • visit your GP surgery's website and contact them online

Your GP surgery will give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.  You'll only be asked to visit the surgery if absolutely necessary.

Your GP surgery may be very busy at the moment and you may have to wait longer than usual to speak to someone if it's not urgent.

If you're advised to go to hospital, it's important to go. Keep going to any appointments you usually have, unless you're told not to.


Urgent medical help

If you need urgent medical help, use the regular NHS 111 online service.  The 111 online service asks questions about your symptoms to help you get the support you need.

Call NHS 111 if you can’t get help online or you need help for a child under 5.


Emergency medical help

For life-threatening emergencies, call 999 for an ambulance.

Try to call for an ambulance rather than going straight to A&E.


If you have coronavirus symptoms, go to NHS.UK to check your symptoms & follow the specialist medical advice. Only call NHS 111 if you can’t get online or your symptoms get worse.

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